AFTER HOURS - Three Rivers Medical
To access after hours, call our main line 06 867 7411
Opening Hours:
Monday to Friday - 8am to 10pm
After Hours
- Weekdays, Weekends and Public Holidays
- 5pm phones divert to Whakarongorau nurse triage service till the clinic’s next day opening hours (in other words our patients have access to medical advice 24/7)
- If your health needs require emergency care, you will be advised by the after-hours triage nurse to call 111 or go to the hospital
- If your health needs require a clinician that night and it’s not assessed as an emergency, you can access Practice Plus for virtual care – under 14’s are not charged for this service.
- If the triage nurse is able to provide supportive health advice, you may be advised to call the clinic for the next day.
After-hours care is available for all of our patients
Three Rivers Medical patients can still access after-hours medical advice.
Since announcing our closure on weekends and public holidays, we have continued to secure after-hours options for all of our patients. We want to reassure patients that there are two options available:
Option one:
Telephone triage
If you need care after 5pm or on weekends our phones will divert to a telephone nurse triage system called Whakarongorau
https://whakarongorau.nz/telehealth-services
This means you have access to FREE medical advice 24/7. Fully trained nurses and paramedics are on call to assess patients over the phone and give immediate medical advice.
If a patient requires emergency care they would be advised by the triage nurse to call 111 or go to the hospital.
If the Whakarongorau triage nurse is able to provide
Option two:
Virtual consultation with a doctor
If a patient requires a clinician, they will be put onto Practice Plus for virtual care via a face-to-face video call.
https://practiceplus.nz/
This is a charged service however children Under 14 who are enrolled at Three Rivers Medical are still FREE.
Go to https://practiceplus.nz/ click on Tairawhiti After hours under 14 clinic icon or call 0800 772-2758.
With Practice Plus, you’re only a phone call away or if you’re using a computer, a few clicks away, from a same day virtual clinician consultation that suits you. Practice Plus will connect you with trusted medical care, quickly and as an extension to your regular medical centre team. This is done using an online video call.
Practice Plus is open Mon – Fri 9am – 10pm and weekends and public holidays 8am – 8pm offering an alternative service across the board.
